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Radioddity MU-5 MURS Radio | 250 Channels | License Free | USB-C Charging | Display Sync | VOX | NOAA

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SKU: 715-RF-MU5
  • Regular price $34.99
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License-Free MURS Handheld Radio: Easy to use right out of the box. Keypad menu programming allows you to add new channels and change settings on the go.

Sync Display & Dual Watch: The display sync function shows you channel name and frequency in single watch mode while dual watch enables you to monitor two channels at the same time so you never miss a communication.

UHF, VHF, NOAA Scanner & Monitor: MU-5 allows you to receive and scan on UHF, VHF & NOAA channels in CH/VFO modes, so you are not limited to just MURS channels.

User Friendly Scanning: Scanning options include customized frequency range scanning, channel scanning and CTCSS/DCS scanning. You can also add/remove channels from the scan list on the front panel.

Multifunctional: The MU-5 has crisp, clear reception, NOAA weather receiving & scanning, FM, SOS alarm, flashlight, squelch, VOX, TOT (time out time), Squelch Tail Elimination, and power save mode features.

CLICK HERE to download the user manual and CPS.


RELATED BLOG
Radioddity MU-5 Review Report
-- by Tony D. KX1G I received two MURS MU-5 Radios today and immediately put them to the test, which they easily passed. Seeing that there was no review of the radio yet posted I wrote one. I wanted to show it to you before posting it. It is quite long, but contains information that shows the radio in a good light. I will let you decide. I can post the long review, or I can cut it down. Here is my draft of the review: I purchased two (2) Radioddity MU-5 MURS radios and they were delivered this morning. (August 3, 2022) I have been qualifying low cost, low power radios to be used by a Community Emergency Response Team (CERT) to use in emergency and disaster communications. I had previously tested FRS and GMRS radios with mixed results. I had made a preliminary decision to go with GMRS, but the need for a repeater make it an expensive undertaking. But I recently noted that the FCC changed their rules for the Multi-Use Radio Service (MURS) to allow any person to use the MURS radios, not just business use. I reviewed the rules, the features of the radio, and gave my two new MU-5 radios a field test to see if they would provide solid, clear, easily understood signals over a short distance (up to 2 miles). I am pleased to report that while there are a few issues, there is nothing that I can see that would disqualify MURS or the MU-5. And the MURS radios have certain advantages over the other two Wireless Bureau radio services, the General Mobile Radio Service (GMRS) and the Family Radio Service (FRS).   Let me start with a quick Description of the MU-5 The MU-5 radio is designed in the common style and solid materials that Radioddity radios have, which is good. It has a good feel in the hand. The radio is about ½” shorter than the Radioddity model 510 2m/70cm ham radio. It has a battery pack, rechargeable from power mains using a wall wart power source. It has a 6” removable whip antenna, and a few other accessories most radios include. The specs of the MU-5 radio say that it has an OUTPUT POWER of 2 watts. This is the same as FRS radios, and less than the 5 watts GMRS handhelds offer. The MURS service does not allow the use of repeaters. The two watts was assumed accurate and not measured.   I see these advantages of MURS radios • The 5 pre-set channels assigned to the MURS service use frequencies in the 151-154 MHz band, which is slightly higher than the 136 MHz Ham band. I expected this was close enough that the transmit and receive characteristics of the radio would be similar to ham radios.In that they have a certain amount of tolerance for obstacles in the path of signals. I can confirm that they are similar. Further, my testing shows that the 150Mh frequencies do aid in this, and I can meet my distance objective of 2 miles. As tested, a half mile was solid contact, full quieting; 1 mile solid with some underlying static; 2 miles copyable but weak. I expect further distances are achievable if the number of obstructions is small. My tests were run in a populated area with houses, businesses, trees, and undulating ground swells. The performance you get may vary. • The FCC rules for MURS are that none of the 5 MURS channels are assigned for any explicit purpose or the exclusive use of any user. Users must cooperate in the selection and use of the channels in order to make the most effective use of them and to reduce the possibility of interference. This is aided by the available of DTS and CTCSS privacy codes. These rules have kept the number of users down and the bands relatively quiet, as opposed to the multitudes who are now using FRS and GMRS. That will help in emergency use. • MURS radios can be designed with removable antennas, making it possible to use optional high-gain antennas like the two used in my tests, the Nagoya NA-771 and the 42” ABBREE antenna. • Unlike GMRS, but similar to FRS, MURS radios are licensed by rule and there is no license fee. This means an individual is not required to acquire an FCC license to operate a MURS transmitter if not a representative of a foreign government and if it uses the transmitter in accordance with the MURS rules outlined in FCC 47 C.F.R. Part 95 Subpart J. • Unlike GMRS, but like FRS, A station identification announcement is not required to be transmitted. • The only disadvantage that I can see is that the FCC has not yet authorized the use of repeaters. User demand may result in lifting that restriction as it did for GMRS. I see these Advantages of the Radioddity MU-5: • The MU-5 can also receive (but not transmit) on 11 NOAA weather channels, FM Radio frequencies, and 2 meter (136Mhz) and 70 cm (440Mhz) frequencies in the amateur radio bands. • The antenna is removable, which allows the owner to put on optional antennas that have increased gain over the antenna that is supplied. • The radio has many advanced features found in other Radioddity radios, including 250 memory channels capable of storing UHF/VHF frequencies, scanning, dual band receive, DTS and CTCSS privacy codes, the ability to display frequency or alphanumeric channel names. • The radio can be programmed from the front keypad. • The radio has a built in LED flashlight. • Aggressive low pricing. Disadvantages of the Radioddity MU-5 • The display screen of both radios was somewhat faded, making it hard to read when the back light was off. However, when the user presses any key the back light comes on to make the screen is easily read. • The radio uses a rechargeable battery but does not accept ordinary AA batteries. Additional battery packs are available for purchase as options. Additional information on the testing Tests were conducted in a wooded, downtown, heavily populated area in Eastern Massachusetts. The terrain was gently sloping from the north to the south and east. No line of sight was possible given the density of the trees and houses. At a distance of 2 miles I estimate there was an elevation drop of about 100 feet. The terrain and constant obstacles would have thwarted any radios that depended on a clear line of sight. I was able to transmit and receive solid signals from up to 2 miles away. There was static, as expected, but not loud enough to interfere with the voice audio, which was clear and loud enough to be heard over traffic. Transmissions and reception was made from both inside and outside a car and a wood frame house. The goals of the testing was to determine the ability to (a) make clear transmissions (b) at set distances of up to 2 miles (c) using a range of antennas. I tested three antennas: Antenna A – The 6” long whip antenna which came with the radio Antenna B – A 13” long Nagoya 771 UHF/VHF high gain vertical whip Antenna C- A 42” higher gain ABBREE foldable/tactical whip antenna Test transmissions were made at distances of 1/2, 1, and 2 miles Results Antenna A, the 6” whip that came with the radio, allowed solid but noisy communication of about ½ mile. The noise was static from various sources. Antenna B, the 13” Nagoya antenna, reduced the noise by about 20 percent and the distance by ½ mile. It was good for up to a mile. Antenna C, the 42” tactical ABBREE antenna reduced the noise even further and extended the distance to a good 2 miles. Here is the same information in grid format:   \Antenna Distance\ 6” supplied whip 13” Nagoya NA-771 whip ABBREE 42” Whip 1/2 mile Clear, static Clear, little static Clear, full quieting 1 mile Readable, heavy static Clear, medium static Clear, minimal static 2 miles Partly readable, heavy static Readable, high static Clear, medium static The 6” whip antenna supplied with the radio was good for reception out to about 1 mile. The two high gain whip antennas were good for reception out to the goal distance of 2 miles and beyond. It needs to be noted that radio signal reception also benefits from height above ground. If either the sending or receiving antenna was to be elevated to a height of 20+ feet the signal strength and the distance could be expected to improve Conclusions I find the MURS radios have the capability to provide solid communication similar of that produced with amateur radios used in direct contacts (no repeater) between two points, separated by significant obstacles, up to 2 miles apart. I believe in most cases this level of communication would not be possible with FRS radios or GMRS radios. that are not supported by repeaters. Other distinct advantages when used for emergency use include not requiring the user to purchase an FCC license, and the ability to swap out the supplied 6” antenna with a better, higher gain antenna, such as the popular 13” Nagoya NA-771 and the 42” HEMBREE Tactical whip. A disadvantage is that is requires a battery pack and does not accept regular AA Batteries. In the one square mile of residential homes my CERT team will service in an Emergency, responders with MURS radios will have solid point to point communication without the use of a repeater. MURS and the MU-5 are both a good choice.
Everything You Want to Know about MURS Radio
  What is MURS radio? MURS stands for Multi User Radio Service. It uses a license-free group of 5 channels in the 151–154 MHz spectrum range, which were previously in the industrial/business radio service and were known as the "color dot" frequencies in Part 90 of the FCC rules. Different from similar service GMRS, MURS is a low-power, short-range, license-exempt personal radio service.   Frequencies CHANNEL FREQUENCY BANDWIDTH POWER MODE DESCRIPTION MURS 1 CALL 151.820 MHz 11.25kHz 2W FMN Common Use MURS 2 SAFETY 151.880 MHz 11.25kHz 2W FMN Common Use MURS 3 EM 151.940 MHz 11.25kHz 2W FMN Common Use MURS 4 BLUE • 154.570 MHz 20kHz 2W FM Common Use/Blue Dot MURS 5 GREEN • 154.600 MHz 20kHz 2W FM Common Use/Blue Dot   Channels 1–3 must be used with “narrowband” FM – (2.5 kHz deviation; 11.25 kHz bandwidth). Channels 4 and 5 may use either “wideband” FM – (5 kHz deviation; 20 kHz bandwidth) or “narrowband” FM. Source: FCC MURS channels 4-5 are shared with some business band radios who are grandfathered in on these frequencies. Commercial radio manufacturers use a “color dot system” to identify different radio channels, hence the “Blue Dot” and “Green Dot” channels. CTCSS and DCS “privacy tones or codes” (which don’t actually provide privacy) are allowed on MURS.   What are the differences between MURS and GMRS radios? 1. MURS radios are totally license-free to operate, while GMRS radios require an FCC license. 2. MURS radios are less crowded. 3. MURS radios are with fixed 2 Watts output. GMRS radios are capable of up to 50 Watts power output, which means a longer range communication possibility. 4. MURS radios aren't able to hit repeaters for extending range, while some GMRS radios do. 5. MURS radios don't work with FRS radios, while GMRS radios do. 6. MURS radios are with fewer channels.   What are the differences between MURS and FRS radios? 1. MURS radios are less crowded. 2. MURS radios are allowed to use removable antennas, while FRS radios aren't. 3. MURS radios transmit on the VHF band, which provides better coverage in rural and outdoor areas. FRS works better in urban environments. 4. MURS radios don't work with GMRS radios, while FRS radios do. 5. MURS radios are with fewer channels. Handheld FRS units may have up to 22 channels.   When you decide to get your MURS radios. We recommend the Radioddity MU-5 to you, which has lots of advanced features at a great price. 1. Sync Display & Dual Watch 2. UHF &VHF band, NOAA Scanner & Monitor 3. USB-C Charging 4. 250 Channels 5. VOX (hands free talking) 6. 9 Levels Squelch 7. Flashlight 8. SOS Alarm
What is NOAA Weather Radio?
We've released a NOAA weather license-free radio (FRS & PMR446), which is with dual display and dual watch function, Radioddity FS-TI / PR-T1. Radioddity T1 comes with the function of automatically scanning through 10 available weather (WX) band channels and locking onto the strongest weather channel to alert you of severe weather updates.  Let's learn something about NOAA weather radios. This quick-to-read article will give you the instructions you need to be fully informed about Weather Service watches, warnings, forecasts and emergencies. An NOAA-equipped device is a “must have” when you’re out hiking, camping, skiing and for businesses that regularly operate outdoors. The National Oceanic and Atmospheric Administration (NOAA) is a scientific agency that’s part of the U.S. Department of Commerce. They report on ocean and atmospheric conditions and warn of dangerous weather approaching. Their nationwide radio station network, NOAA Weather Radio All Hazards (NWR), broadcasts continuously 24 hours a day, 7 days a week, issuing reports on all types of hazards, including natural disasters (avalanches, earthquakes), environmental disasters (oil spills and chemical releases) and public safety issues (such as 911 telephone outages, AMBER alerts or a terrorist attack). They work with the Federal Communication Commission’s (FCC) Emergency Alert System to be the single trusted source for all weather and emergency bulletins. Their extensive network of transmitters covers the entire U.S. How Can I Listen to NOAA Weather Radio? To listen to these important broadcasts, you’ll need a special receiver or scanner that can pick up the stations. The NOAA weather radio band can be found in standalone receivers designed to receive these specific frequencies and in multi-band receivers such as AM/FM radios, CB radios, shortwave receivers, VHF marine radios, scanners, car radios and GMRS/FRS two-way radios. NOAA stations broadcast in the VHF public service band and are found at these 7 frequencies (in MHz): 162.400, 162.425, 162.450, 162.475, 162.500, 162.525 and 162.550. Whether or not a two-way radio has built-in NOAA weather stations which will be indicated in the product’s details. To tune in to a weather channel, it’s typically as easy as pushing a single button, but this may vary between models. Check your owner’s manual for details. Channels 1 through 7 are the weather radio channels. Depending on your model of radio, a particular weather channel frequency will be assigned to a certain channel. Is My Area Covered by NOAA Weather Radio? To see the coverage in your particular region, see the NOAA Weather Radio All Hazards coverage map. They also provide a station listing by state, county coverage listing and transmitter search. Typing in your city or state and then clicking on the location on the map will bring up the transmitters in the area. Once you know the transmitter’s frequency, you can find which channel on your radio is programmed to it and then activate that channel according to your radio’s instructions. Why the NOAA Weather Radio Network is So Important For keeping all your family members and friends on a road trip or hiking adventure informed of an approaching storm, landslide or local flooding, a walkie-talkie system with NOAA radio stations is invaluable. It can be literally life-saving, in the event of an earthquake or a hurricane, and at the very least, knowing about a major tie-up due to a large-scale emergency can save valuable time that would otherwise be spent stuck in traffic. It’s a feature that’s even available on less expensive models, making them not just a smart but also an easy decision! Source: TECHWHOLESALE

Radioddity MU-5 MURS Handheld Radio

More than a MURS radio, MU-5 is also a UHF/VHF scanner and monitor and an NOAA weather receiver. This gives you more frequency band selections and a wider range for listening.

Little change, big help. The MU-5 utilizes some unique features, like sync display and customzable scan range , to make it more efficient while scanning and operating.
 

Why Choose MURS Radio?

The Multi-Use Radio Service (MURS) band covers the frequency range 151 – 154 MHz, with a power limit of 2 watts and limit of 5 channels. Most be used for personal, industrial, or business radio purposes.

MURS radios don’t require a license to operate, but it is less crowded and doesn't share frequencies with GMRS and FRS so it has far less static and interference.


Features
VOX (hands free talking)
9 levels squelch
Flashlight
SOS Alarm
 

MU-5 MU-5 sync display MU-5 delete & memory

NOAA + Dual Band Scanning

MU-5 comes with a dual-band antenna, allowing you to receive and scan on UHF & VHF channels in either CH or VFO modes, so you are not limited to MURS channels. Also, it is enabled to monitor the NOAA weather band.

Display Sync & Dual Watch

Single watch and dual watch selectable. When turning on Sync Display in single watch mode, you can see the channel name and frequency at the same time for fast recognition of the channel.

In dual watch mode, you can monitor two channels simultaneously.

Easily Add or Remove a Channel

In most other radios you must add and remove channels via CPS programming, but with the MU-5 you can add a new active channel to an empty channel or replace an existing channel from the front panel.
 
MU-5 scan range MU-5 USB-C MU-5 main

Customizable Scan Range

Most radios scan the frequency starting from the first frequency to the last frequency, which can take a long time to scan through completely.

On the MU-5, you can set a precise range to scan. For example, if you want to find active channels in the range of 138MHz-145MHz, just input 138 and 145 tonarrow the range and scan faster.

USB-C Charging Port

The MU-5 has a USB type C charging port on the battery which allows you recharge the battery individually or combine it with the radio for more convenient charging.

Share Accessories with GM-30

The MU-5 can use most of the Radioddity GM-30’s accessories, including the battery, belt clip, charging station, programming cable, speaker microphone & earpiece.

*Note: MU-5 uses SMA-F antenna, which is not compatible with GM-30.


 

 

Specifications
Total Channels: 250
Channel 1-5: MURS channels
Channel 6-20: Extra 3 groups of MURS channels (customize channel name, CTCSS/DCS tones available)
Channel 21-250: UHF VHF frequency (only can scanning and receiving)
NOAA Channel: 11 (Press and hold the weather button to start scanning and receving)
Frequency Range: 151–154 MHz
Power Output: 2W
Privacy Tones: 50 CTCSS, 210 DCS
Battery Capacity: 1500mAh
Dimension (L x H x W): 2.4" x 12.2" x 1.4"
Weight: 7.5 ounce
 

What's in the box?
1 x Radioddity MU-5
1 x 1500mAh Battery
1 x USB-C Charging Cable
1 x Dual Band Antenna
1 x Belt Clip
1 x Wrist Strap
1 x User Manual
1 x Adapter


1 Year and 6 months
Manufacturer's Warranty.
• This warranty from Radioddity covers all new items (except Xiegu brand) purchased from radioddity.com. For purchases made through other platforms like Amazon, eBay, and Walmart, we offer a 1-year warranty period from the date of purchase. The specific warranty terms may vary depending on the authorized dealer.
• This warranty cannot be transferred. You need to provide proof of purchase from us or an authorized dealer to avail warranty service.
• For Xiegu brand items, we offer a 1.5-year warranty for the G90, X6100, and X5105 models starting from September 14, 2022. All other models come with a 1-year warranty.
 


What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.


What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear
 

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact
support@radioddity.com so we can arrange a replacement.


If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us support@radioddity.com
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders are processed within 1-2 business days after we receive your full payment, excluding weekends and holidays.

As soon as your order is ready, we’ll update the tracking number and send it to you if you’re a Radioddity Member. We highly recommend that you register as a Radioddity Member here. If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.

Please be aware that we have several distribution centers globally. Therefore, your orders may be shipped from various locations including the United States, Canada, Europe, or China, depending on the availability of the product in our inventory.
 

Flat Shipping Rates
 

Country

US

EU

Outside US & EU

  Free when order amount ≥ $99.99 Free when order amount ≥ $99.99 Free when order amount ≥ $99.99

Flat fee

$9.99

$9.99

$9.99

Ship from

➤ United States
➤ China

➤ Germany
➤ China

➤ China

Handling time 1-2 business days 1-2 business days 1-2 business days

Delivery time

5-7 business days

5-7 business days

7-15 business days

Note:

1. Customs fee included for US & EU countries.

2. Please note that taxes will be applied to shipping rates. These taxes will be calculated and added to your total at checkout.

3. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for a detailed shipping fee to these areas.

4. For EU countries, please be aware that the listed product prices do not include VAT.

5. For shipping options to other countries, please visit our EXPANDED INTERNATIONAL SHIPPING page.

6. Please be aware that for outlet items, pre-orders, and open box items, the shipping services and charges may vary.
 

How Do I Change The Shipping Address Or Cancel My Order


Contact support@radioddity.com (CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

 

Frequently Asked Questions


1. What forms of payment do you accept?
Radioddity.com currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your Radioddity.com order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you?
Radioddity.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact Radioddity.com for additional assistance?
Email Customer service:
please email us via support@radioddity.com, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does Radioddity.com charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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